
Uber and Lyft claim their background-checking services, Checkr Inc. and Sterling Infosystems, Inc. respectively, are more capable of identifying criminal records than traditional fingerprinting done by Live Scan. Uber objects to fingerprint scans because they are expensive and require a lengthier process, deterring large numbers of new drivers from signing up; they saw a decrease in sign-ups in Houston after fingerprinting went mandatory, and Lyft has fully stopped services in Houston since.
The app-based companies are putting pressure on the Austin city council to rescind their fingerprint requirements, implying that they will be able to grow ride-hailing services safely and efficiently without traditional fingerprint scans. However, regulators in California found Uber to be negligent in their background checks, failing to weed out over 20 drivers with histories of violent crime, which contradicts the company’s strong opinion that their system is superior to fingerprinting.